With increasing sunk cost, increasing legacy systems, high reliance by business on IT, continually emerging new architectures, and scrutiny of operational budgets, pressure for optimal Service and Operational Management has never been higher. Information Professionals recognises the challenges on most organisations in this regard, and provides pragmatic and implementable options to help keep organisations moving forward. We are familiar with the usual standards applied to such challenges, ITIL and CoBIT, and apply these or other techniques, where necessary, to assist. Our consulting expertise, familiarity with bringing about successful and incremental change in organisations, and independent vendor-neutral approach to our work, underpins our ability to add value to your more significant challenges in this area.
Specific Areas of Expertise
(click headings below to view)- IT Service Management
Information Professionals can bring a complete IT Services Management solution or an incremental improvement to what you already have. We can review an existing operation, identifying strengths and weaknesses, or implement the change.
Our services are designed to help clients automate and integrate their IT processes, combine products, services, workflows, and best practices such as the Information Technology Infrastructure Library (ITIL).Our IT service management solution, enables business-driven service delivery by combining business-focused reporting, end-user experience monitoring and application analytics with infrastructure, whether provided by our iPRO methodology or third-party tools. This unique combination allows IT to align its services around business-critical objectives with a comprehensive picture of service delivery.
- Business Performance Measurement
It is said that if it cannot be measured then it cannot be managed. When it comes to complex operations, a basket of measures is necessary to avoid a distorted view of performance, and the dysfunction that this can create. But even with a basket of measures, appropriate selection, measurement, target setting and interpretation remain critically important.
Our capability encompasses all major methodologies with performance management direction including Balanced Scorecard, Six Sigma, ITIL, CoBIT, PmBoK and PRINCE2. Our performance management solution can then be leveraged to help your organisation improve its bottom line by: Reducing costs through better integration and management of processes and applications; increasing productivity and reducing cycle times by linking programs to decision making processes; maximizing ROI by speeding time-to- market, establishing best practices, assessing risk and improving overall project visibility.
- IT Operations Management
Our IT Operations expertise is specifically tailored to managing, controlling and maintaining an organisations IT infrastructure and services (which can represent a significant portion of IT’s ongoing capital and operating expenditures).
This includes integrating IT processes across technology silos and the disparate mix of existing tools; focusing on managing services rather than technologies; using predictive and proactive solutions that effectively detect and resolve service problems before users are affected; enriching operational perspectives with visibility into service impacts.
- IT Asset Management
Our IT Asset Management (ITAM) solution provides corporate decision makers with the information they need to determine ROI (Return on Investment), TCO (Total Cost of Ownership), maintain software license compliancy and keep track of their IT related assets.
We can design management solution to manage the entire lifecycle of the asset from initial planning to procurement, deployment, maintenance and retirement, delivering increased end user productivity, reduced TCO and more assured legal compliance.We have particular expertise in assisting the managing of finances, contracts and usage of IT assets throughout their lifecycles for the purpose of maintaining a sound balance between business service requirements and total costs, thus achieving budget predictability and contractual and regulatory compliance. Our ITAM services include the management of inventory, software licenses, vendors, procurement, leases, warranties, cost accounting, retirement and disposal.
- IT Security Managment
Information Professionals provide vendor-neutral and objective advice to our clients, protecting them from the unknown or unsighted risks that can emerge undetected in IT environments.
We can assess security strategy, or specific operational issues, identifying the strengths and weaknesses of your network, gauging the risks to mission-critical IT infrastructures and business data and address potentially damaging security and privacy vulnerabilities. This protects your critical IT assets, achieves sustainable regulatory compliance, and reduces IT administration costs.
- Business Continuity Management
In today’s environment of increased compliance and risk management, and the perception of increased societal risks, through weather, civil unrest and terrorism, business continuity and disaster recovery considerations are highly topical.While it is more common for most organisation to have some form of Disaster Recovery in place (the mere existence of back-ups qualify), ensure that your organisation is capable of and prepared to continue business in the event of a disruption requires a wider range of preparatory skills.
Information Professionals provides Business Continuity Management services to ensure the uninterrupted availability of all key business resources required to support essential (or critical) business activities. This is a management process that helps manage the risks to the smooth running of an organisation or delivery of a service, ensuring it can continue to operate to the extent required in the event of a disruption. We identify the business processes which need protection, identify cost-effective ways of reducing risks to processes, identify key support functions for each process and plan how to provide that support in any foreseeable disaster scenario.
